Warrant policy

Welcome to our website www.Davousz.com.

This warranty applies only to Products which are manufactured by or for Us at our facility identified by the Davousz trademarks, trade name, or logo legally affixed to them and purchased by consumers from our Website. If a customer require more information of a product please send us an email to: info@davousz.com.

Craftsmanship warranty

Davousz warrants to the consumer that the Products comply with the specifications and are free of material defects and workmanship errors for a period of 12 months from the date of delivery.

Notification of unconformity

If a Product has manufacturing defects or in any case of alleged lack of conformity of the product and if you want to benefit from your rights under this warranty policy, the customer must notify us by sending us an email at info@davousz.com within a period of 2 months from the date you experienced this unconformity.

Defective returns

The Products should be returned to Davousz within 14 days following notification to Davousz of the damaged or defective Products.

Defective refunds

Davousz will examine all Products returned as damaged or defective and in case of a lack of conformity, will replace the Products, or, if this is not possible, refund the price paid.

Costs of defective returns

Davousz will refund the price and your costs of returning on our defective Items using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

Customer re-delivery

If We find no fault with the returned Products, you will be notified on the above and that the returned Products cannot be accepted and you will have the Products re-delivered to you. If you do not accept re-delivery, we reserves the right to retain the Products and the purchase price.

Non-applicable warranty

This warranty does not apply:

  1. If the Product has been subject to faulty and improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product.
  2. To damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Us.
  3. If the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care.
  4. To damages due to any other cause not related to defective design, workmanship and/or materials.

Davousz wishes our customers the best product experience.

Thank you for visiting our website.


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